Information on guarantees and warranties

Is there a problem with how the product functions or is it faulty?

Please contact us within the warranty period if the item you bought from us is faulty. When getting in contact, please always state your customer number, invoice number and product number.

Please note: Manufacturer's guarantees should always be taken up with the relevant manufacturer directly. You will achieve a much quicker outcome by contacting the manufacturer directly. You can find manufacturer support in the conditions of guarantee.

Contact Organic Lights:

Organic Lights Reklamationsabteilung/Claims Dept.
Industriestrasse 25a
22880 Wedel (Holstein), Germany

What is the difference between a guarantee and warranty?

... is a legally defined claim by the customer against the seller. The seller must prove to the customer that he handed over his good without defect.

However, this does not apply to the whole of the warranty period, but just the first six months. After that the burden of proof reverses and the customer must prove to the seller that a defect was already present or inherent at the time the good was handed over.

The warranty period for new devices is two years.
In the case of businessmen: If the customer is a businessman, the warranty period is one year from receipt of the good, also for new goods.

... is a voluntary service offered by many manufacturers. The process is handled directly and quickly between the buyer and manufacturer.

If a fault appears within the guarantee period, the manufacturer will simply carry out rectification free of charge. Since it is an additional promise on the part of the manufacturer, the extent of the service offered with the guarantee can vary widely from manufacturer to manufacturer. In the main there are, however, no limits to the burden of proof as with a warranty, as the manufacturer is also responsible for faults that do not appears until after the bought good has been handed over. However, it is often the case that guarantee claims for certain components (e.g. batteries or displays) do not apply to the entire guarantee period or are shortened. Or certain product groups are entirely excluded.

Reycycling Recycling

Return of batteries in accordance with the German Batteries Act (Batteriegesetz - BattG)

According to the German Batteries Act, we are required to inform you of the rules and duties concerning the disposal and return of used batteries and accumulators.

  • In accordance with section 11 German Batteries Act, consumers are obliged to return used batteries and accumulators.
  • Batteries and accumulators which contain toxins are identified by a crossed-out dustbin with the chemical symbol for the heavy metal they contain underneath (Cd for cadmium, Hg for mercury and Pb for lead).
  • Batteries and accumulators must not be disposed of in ordinary household waste.
  • Batteries and accumulators can be handed in to any designated collection and return point. There is no deposit refund.
  • You can, of course, send back batteries you have obtained from us, or hand them in after use.

Disposal of electrical equipment

Information about the environmentally friendly disposal of electrical and electronic equipment in accordance with the German Act governing the sale, return and environmentally sound disposal of electrical and electronic equipment (Gesetz über das Inverkehrbringen, die Rücknahme und die umweltverträgliche Entsorgung von Elektro- und Elektronikgeräten - ElektroG).

For products sold from 23rd November 2005, manufacturers of electrical and electronic equipment have been required to label them with a symbol (crossed out wheelie bin) and to take them back at no charge. Organic Lights would like to take this opportunity to inform you that such legacy devices must not be disposed of in domestic waste, but must be sorted, collected and disposed of via the local recycling or collection-and-return facilities.